The general manager oversees all daily hotel operations to ensure that visitors have an exceptional experience. They serve as brand ambassadors, offering leadership and strategic direction to all hotel departments.  

This role necessitates a versatile and dynamic problem solver with great leadership talents, capable of empowering personnel to provide superior customer service to hotel customers, colleagues, and visitors. 

Responsibilities of a Hotel General Manager: 

• Ensure that all guests enjoy excellent service. 
• Create marketing strategies, budgeting, set sales objectives and manage accounts, analyse sales numbers, and provide reports. 
• Establish the hotel’s reputation for excellence by evaluating the cleanliness and care of the rooms, public areas, and surrounding grounds. 
• Provide the vision, leadership, and strategy that motivates your team to provide great guest service, which leads to financial success. 
• Ensuring that the hotel complies with health, safety, and security rules, as well as licencing legislation. 
• Maintain frequent briefings and meetings with all department heads. 
• Resolving issues and overseeing service recovery processes.