Reception manager is in charge of the day-to-day operations of the reception, acting as a resource for workers and clients with the purpose of managing their daily tasks and ensuring that health and safety regulations are followed.

Main tasks and responsibilities:

• Manage hotel reservations while ensuring that the bookings staff processes all inquiries correctly.
• Ensure that exceptional customer service is provided throughout all front-of-house operations.
• Encourage, direct, and help the team grow.
• Manage all receptionist rotas, absences, and clock cards.
• Handle any guest concerns confidently and promptly and ensure that appropriate solutions are achieved to the satisfaction of the visitors.

This position necessitates the ability to manage a big, diversified team while being customer always oriented.

Professional appearance, decent manners, and a willingness to deliver exceptional service to the customer are also required.